From K.F. in Newbury, CA
I will tell you what the problem is Porsche of North Houston, absolutely NOTHING! See the note (below) I sent to John Wright after purchasing a GT3 RS and upon receiving exceptional service from your dealership. I've personally owned more than 15 Porsches and therefore have VERY high standards around the brand and service associated with that product. Let's just say my expectations as a consumer are EXTREMELY HIGH and they were blown away when it came to how I was treated throughout the process.
Again, thanks for taking such good care of me and when it comes to the quality, talent and awesomeness that is John Wright, Billy, and your team at Porsche of North Houston, let me put it simply and in terms you will understand, "THERE IS NO SUBSTITUTE!"
Thanks for all you did over the past week and you're an exceptional sales person. You're extremely responsive, no pressure, are very helpful, great sense of humor (Honda accord trade, Billy reduction in trade in value by $333), you follow through on all question/items, you do what you say you're going to do, you care more about the customer than the commission (asked you about a mini commission), you go above and beyond (put the car on the rack, got me car service from and to the airport, made paperwork happen immediately knowing I had to leave for airport).
Great job, John! Please feel free to forward to Billy as he needs to know!
PS, Billy's a VERY cool cat and I really appreciate him taking such good care of me, too. I bet he's a lot of fun to work with as his personality is awesome.
Lastly, please send me the GM's contact as well as the Porsche rep’s. Basically, the key people that the "whiney" people ask for when they get livid. Ferdinand Piech, etc. Yeah, we both know the type.
Again, what a great experience and thanks again for all that you do!
From J.M. in Houston, TX
This experience was fantastic! Rodger was great! The used car manager was great! And the finance manager was great! She even called my insurance company and gave them all the info before I did. That has never happened with any of the dealers I've worked with. I can't thank you enough. I don't even care that I just spent big dollars on a car. It was very much worth it to me.
Oh, and the car! Not only is it the best looking car I've ever bought, but it is truly amazing to drive. Porsche has come so far in just the last 5 or 6 years. I had a 2006 Carrera S 997 about 5 years ago and that car was nice, but this one is in a totally different league.
I will highly recommend you and your dealership to anyone who asks. The only downside to the whole process was that my daughter now thinks that she deserves a Porsche. I'm going to have to give her a little dose of reality, but I love that she's aiming high.
"My first real Porsche encounter was in 1995 at a Skip Barber
Advanced Driving course at Sears Point. Porsche was filming a TV
commercial and had five identical black 911 Turbos on the track. I was watching them film during my lunch
break, when Hurley Haywood, head of the Porsche racing program, walked over to
me. S**t! Hurley Haywood! I introduced myself, trying hard to
remember my own name. He smiled and extended his right hand, not to shake
mine, but to offer me a set of car keys. "Ever drive a Turbo?"
he asked. I shook my head "no" and he continued, "Have a
good time, keep the shiny side up, and stay on the track. We need it back
in 30 minutes." Oh-My-God. He
pointed to the one on the end, and I walked -- no ran, before he could change
his mind -- to the designated Turbo. I was wearing a Skip Barber
one-piece racing coveralls, and gloves, so I was READY. Hot air was
rising off the tarmac, just like in a Tom Cruise movie. Where is the
percussion soundtrack when you need it?
This thing was pure sex: Beautiful, dangerous, mysterious, unavailable, athletic, and smelled like new leather and Mobile 1. I could feel my heart in my ears. Gotta keep the shiny side up. Hell, gotta not make an a**hole of myself.
I sat in it, buckled myself in, adjusted the seat and mirrors, inserted the key, and turned... Gawd, what a sound. I tweaked the pedal and the revs climbed from idle to 5500 in milliseconds. I looked around at the all-black leather interior. It looked like it had been carved out of a solid block of black granite. Felt like it, too. This thing, I thought, was not made on some assembly line, but by a few hands. It was PERFECT. It's a surgical instrument with sound effects!
I slipped it into first gear, SLOWLY let out the clutch, and exited the paddock area, heading for the start/finish line. The exhaust whispered a warning: I am not for amateurs. I will kick you’re a**, sonny.
The next 20 minutes was a blur of adrenaline, squealing tires, and disbelief. This machine is AMAZING. Acceleration forever. Brakes that stop so quickly they leave you in yesterday. Steering that can thread a needle. One thought began to emerge, starting quietly in the back of my head, getting louder, and moving slowly to my frontal cortex: I want one of these. I NEED ONE OF THESE. I don't care what it costs, I want it -- NOW!
I drove back to the paddock area, now fairly confident, parked THE MACHINE next to the others, turned the engine off in a deliberate way, and exited. I walked a few paces away, and turned to look back at The Machine. (If I still smoked, I would have lighted one, taken a deep drag, and wondered if that would ever happen to me again.) The thought now completely filled my head. I couldn't hear anything else: I need one of these, now! I walked towards Haywood, who was busy talking to a cameraman. He looked at me, as I handed him the keys. He didn't ask the obvious question: "So, how'd you like it?" Nope. He just said, "You have that look on your face. I get that a lot. I'll bet you own one before the end of the month." I mumbled a thank you, something about a lot of money to spend, something about lack of luggage room and my mortgage He nodded and returned to the cameraman.
He was wrong on two counts: I bought a 993 Carrera 4S, not a Turbo. And it was way before the end of the month. Since 1995, I have owned seven Porsches; five 911s, a Boxster, and a Panamera. I have a 2013 991 Cabrio on order. I have also taken the Porsche Sport Driving School's Performance Driving course and the Masters' Class, and I plan to take the Masters' Plus this year. These courses, at the Barber Motorsport Park near Birmingham, AL, are exceptionally well taught. Hell, they are the most fun you can have with your clothes on.
I should also add a few words about Porsche
of North Houston. For the most part, buying a car today is an
unpleasant experience, filled with high pressure, misinformation, and
disappointment. I also remember what it used to feel like. Years ago,
it was fun, even exciting. And picking up a new car was a
little like Christmas morning. Well, trading with Houston North is
like it used to be. Really. The sales staff consists of people who
love Porsches. They don't just sell them: They own them, race them
on weekends, and participate in all kinds of Porsche events. They are
informative, low-key, and treat you like they'd like you to be a customer for a
very long time. And the service department is amazing. They are
friendly, accommodating, and they know what they are doing. They are
also, like the rest of the staff, very nice people who just want you to be
delighted with your car. I know this must sound like a paid commercial
message. I swear: It isn't.
Best of all, when your new car is ready for delivery, and they call you to come down and pick it up, there is one thing you can count on: No matter what the date, it will be Christmas morning.
You only live once. Buy yourself a 911 while you can still enjoy it. I promise you, there is no substitute."
From Caren Cooper, PCA National Secretary
"Dear Mr. Blue:
At the recent Lone Star Region Porsche Club of America (LSRPCA) Club Race, I had the opportunity to visit with Rodger Gay while checking out the Porsche models on display along with dozens and dozens of other Porsche fanatics. I wanted to offer a sincere THANK YOU for sponsoring this year’s LSRPCA Club Race!
As a member of the national Executive Council for the PCA, I visit Club Races all over the United States and Canada. It is easy to see that the connection between a PCA Region and a specific Porsche Dealership is a win-win situation. The Lone Star Region, with over 1,000 primary members, is one of the largest of the 139 PCA Regions. It is obvious they are very proud to have Rodger as a member of the LSR Board and to have Porsche of North Houston as an advertiser in their newsletter. Seeing Porsche of North Houston as the premier sponsor of the Texas Two-Step Club Race was the icing on the cake!
Thank you again for your support of LSRPCA – the appreciation and respect for Porsche of North Houston among the membership is clearly evident.
Very best regards"